Employment History


Apr. 2000

Kana Communications, London, England

Employed as a Technical/Support Consultant for KANAs' eCRM solution for the EMEA area.

  • Implementation and Support of KANAs' inbound and outbound eCRM solution on site at the customer and from the office
  • Installation and Support of Informaticas' ETL tool PowerMart to load data in to KANAs' eCRM software
  • Consult customers during the implementation of KANAs' software

Sept. 99
Jan. 97

SYSTOR AG, Basel, Switzerland

Employed as a System Engineer NT Server, Network Engineer in the IT-Department of a leading Swiss IT Company.

  • High level software and network support for network administrators
  • Consulting Project teams for infrastructure and HW planning matters
  • Administration of internal IIS and SQL Server environments
  • NT Server planning, installation, auditing and 3rd level support
Aug. 1994
Sep. 1992

EasyCom GmbH, Freiburg, Germany

Employed as a Technical Support Consultant with emphasis in the area of Novell NetWare 3.12 installation and administration.

  • Server hardware planning, installation and support
  • NetWare 3.12 network planning, installation and administration
  • Windows software installation and support on networks
Aug. 1992
Arp. 1991
University Hospital of Freiburg, Germany

Gave support to internal hospital customers with hardware and software problems as a part of the German civil service program.


Feb. 1991 -
Sept. 1988

Systemhaus Schwehr Freiburg, Germany,

Apprenticeship in PC Communication. Gave software and hardware support to external customers involving MS-DOS and Novell Network3.12 systems.